Consumer Experience Center
We leverage AI-Automation technologies and a strict operational cadence to deliver a cost-effective frictionless experience to consumers.
We guide them with regulated activities, such as "how to obtain a copy of my credit report" and "how can I dispute the information on them."
Also, we ensure consumers get peace of mind and stay on top of their credit information by offering personalized advice on the best Equifax Direct-to-Consumer Premium and Value Products. In hybrid models with outsourced vendors and retained operations, we support BUs as consultants to ensure a calibrated approach to service delivery.
BUs and Geographies supported by GBS: GCC and D2C for the US, Canada, and Latin America.
Value Competitive Advantage
Best CSAT
We have accomplished the best CSAT score from the US consumers
compared to third-party vendors and have delivered solid D2C sales conversion rates of over 6%
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Global Business Services
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