Strategic Enabling Functions
Areas We support
RPA / Machine Learning
Our vision is to be the digital and automation experts that accelerates the enablement of technology to deliver better customer, employee and stakeholder experience by leveraging RPA and Google AI.
Data Analytics & Visualization
We partner with the Business Units to seek the single source of truth by unifying their data to deliver high-precision analytics and unlock its value.
Knowledge & Quality Management System
We partner with the Business Units to seek the single source of truth by unifying their data to deliver high-precision analytics and unlock its value.
Business Process Management
We proactively pursue continuous improvement of business processes and enable their advancement in the light of customer experience, efficiency, and effectiveness.
Digital Operations
We leverage spearhead technologies into business processes to deploy ground-breaking transformations that require a different way of thinking and operating-enabling reduced costs, improved customer experience, and top-line growth.
Workforce Management
We aim to ensure that the correct number of human agents with the right skill sets are staffed on voice and non-voice queues at the right time.
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Global Business Services
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