Digital Operations
We leverage spearhead technologies into business processes to deploy ground-breaking transformations that require a different way of thinking and operating—enabling reduced costs, improved customer experience, and top-line growth.
Our mission is to discover how business process organizations will run in the following 5-year timeframe and build a strategic data-driven and fast-track roadmap to get us there now and fast-forward their evolution.
Value Competitive Advantage
Innovation
One of the most relevant innovations is the new customer service automated model using NLP, which is currently in development for the Consumer Experience and B2B Customer Success Business Processes.
Digitalization
We adopted a digitalization and automation culture in Operations by implementing our "Innovation Journey," which includes "We Improve," "Innova-thon," and "Nova" Projects
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Global Business Services
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